Refunds & Returns Policy

Last updated: June 2026

At EJamela, we take pride in creating quality products and want you to be happy with your purchase. If you have any questions about your order, we’re always happy to help.

Standard Products

If you have purchased a non-personalised item, you may request a return within 14 days of receiving your order.

Returned items must be:

  • Unused
  • In their original condition
  • Returned in suitable packaging

Unless an item is faulty, damaged, or incorrect, customers are responsible for the cost of returning unwanted items.

Personalised & Custom Products

Many of our products are personalised or made to order, especially for you.

Due to the customised nature of these items, we are unable to accept returns or offer refunds for unwanted personalised items unless:

  • The item arrives damaged
  • The item is faulty
  • We have made an error with the personalisation

Please check all names, spellings, dates, colours, and customisation details carefully before placing your order.

This policy does not affect your statutory rights if an item is faulty, damaged, or not as described.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs where applicable

Once we have reviewed the information, we’ll work with you to provide an appropriate resolution, which may include a replacement, repair, or refund where applicable.

Refunds

Approved refunds will be issued to the original payment method used when placing your order.

Please allow up to 10 working days for the refund to appear, depending on your payment provider.

Made-to-Order Items

Some EJamela products are made especially for you once an order has been placed. Production times may vary, and estimated dispatch times will be provided where applicable.

Contact Us

If you have any questions about your order or are unsure whether your item is eligible for a return or refund, please get in touch—we’ll always do our best to help.

Email: hello@ejamela.co.uk