REFUNDS & RETURNS POLICY
Last updated: June 2026
At EJ Amela, we take pride in creating quality products and want you to be happy with your purchase.
Standard Products
If you have purchased a non-personalised item and wish to return it, please contact us within 14 days of receiving your order.
Items must be:
- Unused
- In their original condition
- Returned in suitable packaging
Personalised & Custom Products
Many of our products are personalised or made to order.
Due to the customised nature of these items, we are unable to accept returns or offer refunds unless:
- The item arrives damaged
- The item is faulty
- We have made an error with the personalisation
Please ensure all spelling, dates, names and customisation details are checked carefully before placing your order.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs where applicable
We will review the issue and work with you to provide an appropriate resolution.
Refunds
Approved refunds will be processed back to the original payment method.
Please allow up to 10 working days for the refund to appear, depending on your payment provider.
Contact Us
For any questions regarding returns or refunds, please contact: